The following will assist you in responding to a taxpayer who received a refund, but had expected a different amount: Research IDRS using CC IMFOLQ. A TC 846 in CADE 2 cycle "20120503" indicates processing occurred Tuesday of the 5th cycle in the year 2012. Primary Stakeholders: The primary stakeholders are organizations with whom Accounts Management collaborates (e.g., Return Integrity and Compliance Services (RICS) and Submission Processing). An indicator of DD:0 indicates a paper check, and an indicator of DD:9 indicates direct deposit. Refer to any SERP Alerts regarding these extended time frames. on IRS.gov and theIRS2Go mobile appremains the best way to check the status of a refund. Automated systems are not available for business taxpayers. If you are able to resolve and close the taxpayers issue on the same day as the taxpayer contact, do not refer the inquiry to TAS. The IRS began processing returns on 2/12, you may not find a record of it or the website may say that you have put in incorrect information when tracking your federal refund. The credit will post to master file as a TC 841 and can be identified by the block and serial number "77777" in the DLN. As of 2012, with the implementation of CADE 2 processing for all IMF accounts, CC NOREF, definer "P" can be used to stop a refund under the limited circumstances outlined below. A CP 53A will be issued advising that the refund may take up to 10 weeks. With Taxpayer Information File (TIF) centralization, it is no longer necessary to contact the issuing center or your local Notice Review to stop the refund. This applies to the entire refund, even the portion not associated with these credits. The direct deposit is scheduled for Friday, August 16, 2019. When sending a Form 3911 to the taxpayer, enclose a return envelope with your affiliated Refund Inquiry Unit's address. See IRM 3.13.5.29, Oral Statement/Telephone Contact Address Changes Requirements, for guidance. Refund checks will not be split by IRS or BFS because of a family dispute. (18) IRM 21.4.1.5.6(2) Clarified allowable conditions for reversal of credit elect. Include an open or floating paragraph to advise the taxpayer they will need to claim the RRC on their 2021 tax return. Contact the taxpayer by phone or prepare "C" letter requesting all information required to resolve the case. Send a closing letter for your refund inquiry case. There are a few reasons why you may be getting the following message at Where's My Refund: We cannot provide any information about your refund. Provide the Hotline phone number to the taxpayer for subsequent inquiries: 800-366-4484. For input instructions, refer to Command Code SCFTR Job Aid. On the website when you look it up if it has the correct information on the left and that is the message you are seeing, I think they may be manually reviewing it. Where's My Refund cannot provide any information on Form 1040-X or Form 8379, Injured Spouse Allocation, claims filed after the original return. This is done for testing the system. You mailed your return less than 4 weeks ago. See Q&A below. CC TRDBV will have the necessary information to identify which unpostable and reason code was used on the original return if the unpostable is no longer showing on IDRS. You must wait at least 24 hours after you get the acknowledgment e-mail that your tax return was received by the IRS. For information regarding "fact-of-filing reference codes" see IRM 21.4.1.6, Internet Refund Fact of Filing (IRFOF). If TIGTA determines the IRS should settle with the taxpayer, follow manual refund procedures in IRM 21.4.4.5.1, Preparation of Form 5792, IDRS Generated Refund, and procedures in IRM 21.4.5.6 (5), Category D Erroneous Refund Procedures, to satisfy the balance due created by the manual refund. Manual refunds (TC 840) may also be issued via direct deposit in certain situations, i.e., hardships. The bank account numbers on the Form 8888 are all valid (e.g., correct amount of numbers). Depending on the information provided by the bank on the Form FMS 150.1 annotate the account as follows: The Form FMS 150.1 is an official request from the Department of the Treasury to the bank on behalf of the taxpayer to search for the Electronic Funds Transfer. . CADE/CADE 2 cycle dates will carry an additional two digit field to indicate the day of the week processing occurred. What does pending mean? The most common banks that offer Refund Transfer Products are listed below. Advise the taxpayer not to call back before 9 weeks as no information will be available. Refer to IRM 20.2.4.8.5, Credit Elect, for instructions on payment or nonpayment of credit interest on credit elect reversals. For returns filed on or after July 1, refund information will remain available throughout the following year until you file a tax return for a more current tax year. If the taxpayer states he/she wants to bypass the RAL or the RAC, see IRM 21.4.4, Manual Refunds, and IRM 3.17.79.6.4.2, Certifying Automated Clearing House (ACH)/Direct Deposit Hardship Refunds. Advise the taxpayer you are taking the necessary steps to have their refund issued as a paper check. -Form 1040 page 1 and 2 CSRs will follow procedures in IRM 21.4.3.5.3, Undeliverable Refund Checks. The actual scheduled date of the direct deposit is the date as shown on CC IMFOLT on the line below the TC 846 as RFND-PAY-DATE, and on CC TXMOD on the line below the TC 846 as RFND-PYMT-DT. Follow the instructions in IRM 21.4.1.5.7.1 (7), Direct Deposit of Refunds. Refunds can be issued to both spouses from the same module in the same cycle. This condition is identified with the posting of a "S-" freeze without a TC 740 posted to the account. TC 971 AC 123 with a MISC field of TPP RECOVERY on CC IMFOL or CC TXMOD or an open control assigned to IDRS# 1487388888. SERP would not be available to the general public. This posting also generates a SCADDRESS (service center address) transcript. Form 3911 and Form 1310 should then be destroyed as classified waste. Why is there no record of my return at Where's My Refund (WMR)? If the taxpayer claims that the bonds were received but are now lost, stolen or destroyed, advise the taxpayer to contact the Department of the Treasury, Parkersburg, WV, 26106-7012, at 202-622-2000. If no notice received, advise taxpayer to call the TOP Help Desk at 800-304-3107. Business Master File (BMF), the deposit date is six days before the TC 846 date. Instructions will remain in the IRM to address residual inventory. Before discussing any tax information, you must be sure you are speaking with the taxpayer or authorized representative. The RAL/RAC listing, now titled Refund Product Code indicators, can still be found on CC TRDBV under the attribute of Refund Anticipation Loan Code. If the module shows the original return went unpostable during processing, determine: Business rules for unpostable (UPC) 147 reason (URC) 1/6/7/8 are obsolete as of January 2017. Refer to Exhibit 21.4.2-3, Reason for Cancellation Codes and Generated Account Information, to determine the cause of refund cancellation. I filed my taxes by mail 16 weeks agostill no refund and the IRS refund tracker (online and phone) cannot provide any information about my refund. Use the following chart when advising the taxpayer to send/re-send the requested information to ERS/Rejects. (11) IRM 21.4.1.4.1.2(1) Updated procedures when taxpayer contacts after 12 weeks from initial referral. In the case of a split refund, one refund may be issued as a direct deposit and one refund may be issued as a paper check if the financial institution is rejecting the deposit. Authenticate the taxpayer's identity and conduct account research to assist the taxpayer. See IRM 21.5.3, General Claims Procedures, and IRM 25.6.1.10.2.6.3, Informal Claims, for information and guidance. A direct deposit refund must be stopped no later than the Friday, one week before the scheduled date of the direct deposit. Before leaving any message on a taxpayer's answering machine, review IRM 11.3.2.6, Methods for Communication of Confidential Information. See IRM 21.5.3.3.1, Locating Amended Returns (Form 1040-X), for additional information. K4 - FREEZE-INDICATOR> is present on line 7 of CC FFINQ. Many different factors can affect the timing of your refund after we receive your return. If the bank recovers the direct deposit refund, request they return it to BFS through normal procedures. Inform the taxpayer they could save 7-15 days by downloading the form from irs.gov since they would not have to wait for it to be delivered by mail. It displays resequenced payment transactions that attempt to post as a TC 610 (remittance with return) and there has been no account established with a resequence code of 24. 3 - Refund that appears 3rd on Form 8888. Be sure to: Verify your filing date and check with your tax preparer. Analyze account and follow appropriate IRM. They are best used to validate past income and tax filing status for mortgage, student and small business loan applications, and to help with tax preparation. Gather necessary information and forward to TIGTA. If no match is found within these time frames, the CC NOREFP will be dropped from IMF processing. IPU 22U0140 issued 01-21-2022. In the case of a freeze condition, the TC 971 AC 850 must post before, or in the same cycle as the refund. Secure the original return and compare it with the taxpayer's information. The Electronic Fund Transfer (EFT) indicator "0" is the standard indicator for all refunds. See IRM 21.1.3.18, Taxpayer Advocate Services (TAS) Guidelines, for further information. Refer to IRM 21.4.2, Refund Trace/Limited Payability. If the taxpayer has not filed their 2020 tax return, follow IRM 21.6.3.4.2.13.3, Economic Impact Payments - Manual Adjustments, to reverse the EIP credit (if not done systemically). If the taxpayer indicates that correspondence has been received about the return, request a copy of the letter. - Income documents (i.e., W-2) If your research indicates that the return was processed but the refund was never issued, or the amount was not what the taxpayer expected, the problem may be due to tax offsets, math errors, freeze conditions, TOP offsets, invalid SSN or TIN, or credit elect, among other things. 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