Click to viewThe Crown Club rulesand The Crown Club FAQs. Contact your local theatre if you have questions regarding any state or local requirements. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. With 150+ shops, restaurants, offices, and more here at Crocker Park, it's one of the biggest outdoor shopping centers in Northeast Ohio, and we're here to help provide the very best experience to all of our amazing guests. Pre-Cruise FAQ Onboard FAQ View All FAQ Find a Cruise . You may use your Subscription Pass just as you would your old Crown Club digital card to earn Crown Club credits and redeem them for Crown Club rewards. Yes. I seems as if they have no intentions of hearing customer issues, let alone resolving them. If you change mobile devices, access to your Subscription will be disabled on your old device and must be activated on your new device. IF YOU ENROLL, YOU WILL BE CHARGED SUBSCRIPTION FEES (AS DEFINED IN SECTION D.1) FOR AT LEAST AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). Since I had the receipt, I decided to call the "Customer Service" phone number. Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. Your Subscription Pass and Photograph will be used by Regal for identification and fraud prevention purposes and to facilitate Reservations, issuance of admission tickets, redemption of Reservations and admission tickets, and other benefits (Other Benefits) such as special events, bonus credits, promotions such as the Movie Bonus program, discounts and special offers. For extenuating circumstances, please consult theatre management. Plus, get advance tickets as soon as they go on sale, enjoy 10% off all food and non-alcoholic beverages in theatre. Can a rating be changed? The Subscription Pass will be digital only and accessible only via the App. Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. Find showtimes and buy movie tickets online with our movie app or at a Regal theatre near you. No. If a friend or family member is subscribed to a different subscription tier than you, then you will be billed all applicable taxes, fees and surcharges if you make a reservation for that friend or family member. If Reservations cannot be made via the App for any reason, but (1) admission tickets can still be obtained at the box office or in-theatre kiosks under Section E.1(a)(i) and (2) the App can still be used to display the Subscription Pass and validate such admission tickets for admission to the theatre, then your Subscription will be deemed active and no request for a refund or other compensation in connection with the inactive Reservation system will be granted. The website did not show the card number in the records. Children under 3 are free except in reserved seating and recliner locations. Im new to the Crown Club. Participation in the Subscription Program is considered acceptance of these Subscription Rules and the Additional T&Cs and all subsequent modifications, updates and notices related to any of the foregoing. Note, gift cards are redeemable at any Regal location nationwide, excluding Cayman Island locations. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. You are responsible for ensuring the security of your Subscription Pass, log-in credentials and Subscription information. No. Parents give the movies their ratings-men and women just like you. Signifies that the film rated contains nothing most parents will consider offensive for even their youngest children to see or hear. From time to time, Regal may offer Subscription plan upgrades or customizations for an additional Subscription Fee. Yes, but only for showtimes on the same day. For extenuating circumstances, please consult theatre management. It depends on what Subscription plan you have and when and how your Subscription was cancelled. Will I still be awarded credits for my purchase? on our Crown Club FAQ page for more information. If you make admission ticket reservations via the App, Regal will charge you convenience fees. How about on Regals website? The Crown Club is a free rewards program where you earn credits for purchasing admission tickets and concessions and redeem such credits for rewards. Do the ratings indicate if a movie is good or bad? How can I make reservations for friends and family? Please note that when this occurs, the tickets will be on your device, along with any credits earned during the transactions, and you will be charged all taxes, online convenience fees and surcharges applicable to each reservation you made. General Information about the Subscription Program. Why do I need to provide Regal with a photo of myself? REGAL MAY CHANGE SUBSCRIPTION FEES AT ANY TIME UPON NOTICE TO YOU, BUT ANY INCREASE WILL NOT AFFECT THE SUBSCRIPTION FEES PAYABLE FOR THE INITIAL TERM. No physical Subscription pass will be issued to you. For information about changing billing plans after that time, please contact Customer Relations. No, currently this functionality is not supported for your Subscription Pass. Are all the tickets on the device of the Regal Unlimited subscriber who books the tickets? In lieu of Birthday Party events, we are offering Private Watch Parties. Please see one of our theatre managers if you have any questions regarding 3-D films. Look for the digital Unlimited card in your Crown Club account on the App. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. Rough or persistent violence is absent; sexually-oriented nudity is generally absent; some scenes of drug use may be seen; some use of one of the harsher sexually derived words may be heard. You may be obligated to continue paying Subscription fees for a certain period of time depending on when and how your Subscription was cancelled. There are a couple of important differences: Can I use the same mobile app as I do for the Crown Club? Unfortunately, no. How do I make reservations for admission tickets? You can receive refunds for tickets up to 60 minutes before the showtime. One hundred Crown Club credits will be earned for every $1.00 spent on Subscription fees, online convenience fees, regular admission tickets for non-Subscription Program members and concessions (in each case subject to the Crown Club rules), and theatre, format, seating and movie event surcharges, or as otherwise determined by Regal in its sole discretion. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. In consideration of all our guests, Regal Entertainment group asks that you please refrain from using cell phones, pagers, or any other personal communication device while in the auditorium. Refund requests are not accepted after showtime. Choose a screening type. Click Apply. As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. The photo must be a head and shoulders portrait photograph (similar to a drivers license or other photo ID) that clearly reflects your current appearance. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. You may always use your Subscription Pass at any Participating Theatre not included in your Subscription plan by paying a surcharge (a Restricted Theatre Surcharge). Who gives movies their ratings? If Regal cancels your Subscription under Section F.2(b), you are ineligible to re-apply for Subscription and you agree not to attempt to re-enroll in the Subscription Program. Cancellation by Regal under Sections D.2(c), D.2(f) or F.2(b) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if such cancellation occurs during the three-month or one-year (as applicable) initial term of your Subscription, for the remainder of such term (and monthly Subscription Fees for the remainder of such term will be billed after such cancellation as a one-time charge); and (ii) if such cancellation occurs after the three-month or one-year (as applicable) initial term of your Subscription, (A) if you have a Pre-Paid Subscription Plan, until at least the first day of the month following the month in which the cancellation occurs (provided that Regal shall be entitled to retain prepaid Subscription Fees to the extent necessary to cover any damages or losses suffered by Regal (as determined by Regal) in connection with such cancellation), and (B) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. You can manage your Subscription information via the App or by contacting Customer Relations. . No recording devices (cameras, video recorders, sound recorders, etc.) Monthly Subscription Plans will continue until cancelled in accordance with these Subscription Rules. Alternatively, if youre attempting to book a reservation for that day, you can obtain an admission ticket at the box office or an in-theatre kiosk. Call us via TTY toll free at 1-800-676-3777 TTY hours are from 6:00 a.m. - 11:00 p.m CT. Monday thru Friday Short Codes Will cancellation of my Subscription result in automatic cancellation of my Crown Club account? Only your Subscription Pass will appear in the App. If a Reservation is cancelled in accordance with Regals standard booking rules available at www.regmovies.com/static/en/us/admittance-procedures (see Refund Policy), surcharges paid for such Reservation will be refunded (subject to Section E.1(e)). Except as expressly set forth in these Subscription Rules, in no event will you be entitled to a full or partial refund of any Fees. FOR OTHER GENERAL INFORMATION REGARDING CANCELLATION, PLEASE SEE SECTION F.4 BELOW. investor@regalrexnord.com REG will not sell tickets to any person under the age of 17 (18 where applicable). Yes. There are no refunds after the printed showtime. The photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. Parents are urged to learn more about the film before taking their children to see it. We acknowledge that this procedure can cause some inconvenience and that it is not without flaws, but hope these are minor in comparison to increased safety. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. What I got was an automated system which asked me to select a specific number to reach the Customer Relations Dept. No human ever answers the phone and calls are not returned. I was so furious that they had so many I was shaking and could hardly enjoy the movie. Service Hours. Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. However, you must have an active Crown Club account in order to use your Subscription (e.g., obtain admission tickets) after enrollment. Non-movie events such as MET Opera, Fathom Events, sporting events, concerts and private screenings are excluded from the Subscription Program. What is the purpose of the rating system? If you need assistance for any reason, please ask one of our theatre personnel for assistance. What actions has Regal taken in regards to the coronavirus? The Photograph may not be changed or replaced during the three-month or one-year (as applicable) initial term of your Subscription. The latest complaint unproffesionalism and rudeness. Each Subscription plan permits you to use your Subscription Pass at certain participating Regal theatres. You will earn 100 Crown Club credits for every $1.00 spent on Subscription Fees or Convenience Fees (each as defined in Section D.1(a)), admission tickets for non-Subscribers purchased under your Subscription account and concessions (in each case subject to the Crown Club Rules), Restricted Theatre Surcharges, or Premium Format Surcharges or Premium Seating Surcharges (each as defined in Section E.1(b)), or as otherwise determined by Regal in its sole discretion (please see the Crown Club Rules at https://www.regmovies.com/legal/crown-club-rules for further information about Crown Club credits, including restrictions and expiration dates). Subscription fees are set forth in the App (Subscription Fees). Also assessed is how each of these elements is employed in the context of each individual film. I am a Regal Card member. Distance: 24.27 miles. 2023 . The number, location and hours of operation of Participating Theatres in any area may change from time to time during your Subscription. I have called several times and have left a message, all to no avail. Regal Cinemas Customer Service Phone Number & Hours Regal Cinemas Customer Service Customer Service Directory > Regal Cinemas Customer Service Regal Cinemas Customer Service Phone Number Phone Number:1 (877) 835-5734 Shortcut: N/A - Edit Average Customer Rating Score 1 Website: Update Listing Reviews For Regal Cinemas Customer Service (8) They should at least recognize that they care about us having a positive experience. Box 371330. Please contact Customer Relations and let us know how we can help. Warren Moore and Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these areas. Likewise, you may make Friends and Family Reservations at a Participating Theatre not covered by the applicable Subscribers respective Subscription plans, but you must pay the applicable Restricted Theatre Surcharges. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Please immediately contact Customer Relations. For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. Can I see showtimes for different dates and locations? The Photograph will be used by Regal for identification and fraud prevention purposes when you obtain and/or present admission tickets at the theatre, or use your Subscription Pass to enjoy other Subscription Program discounts and benefits. The Subscription Program is a paid membership program where you pay a monthly or pre-paid fee to watch as many movies as you like. For tickets purchased through other ticketing agencies, guests must contact the agency directly before the scheduled movie showtime to request a refund, and refunds are subject to the refund policies of those agencies. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. Regal Entertainment Groups policy for a Senior Citizens ticket is age 60 and over. Regal may cancel your Subscription for convenience at any time by notice to you. You can check your Gift Card balance anytime. ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"] (Remember, Crown Club accounts are free!) 2525 San Ramon Valley Blvd., San Ramon CA 94583 Phone Number:(925) 820-4836. What if I'm a minor? Please contact Customer Relations and well help you figure it out. No, the rating system is strictly voluntary and carries no force of law. 2023 ForLocations.com All rights reserved. Where can I find the Regal Crown Club FAQ's? ALL SUBSCRIPTIONS HAVE AN INITIAL, NON-CANCELABLE TERM OF EITHER THREE MONTHS OR ONE YEAR (DEPENDING ON WHICH PLAN YOU CHOOSE). Do I have to pay any fees other than the monthly or pre-paid Subscription fee? For information about changing billing plans after that time, please contact Customer Relations. We asked for a restart but that didn't happen. AFTER THE INITIAL TERM (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT), YOU MAY CANCEL YOUR SUBSCRIPTION UNDER SECTION F.1 BELOW BY CONTACTING REGAL CUSTOMER RELATIONS ONLINE (SEE SECTION G.7(A) BELOW). You can visit the box office or an in-theatre kiosk and use your Subscription Pass for a movie showtime on that day. Locations with student pricing available are listed on this page. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. Children 6 and under are not allowed to attend Rated R features. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. You can! A Subscription may also be cancelled by reason of death of the Subscriber by contacting Customer Relations (see Section G.7(a)). Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. ticket-taker) and scan the QR code on your ticket confirmation page. Soliciting or loitering on Regal Entertainment Group premises is not allowed. A two-thirds secret ballot vote of those present on the Appeals Board may overturn a rating board decision. General admission for all adult tickets purchased for performances during matinee hours. Regal Entertainment Group wants our customers and staff to feel comfortable and safe when visiting or working in our theatres. If your Subscription is cancelled and you are in good standing, you can keep your free Crown Club account (including your Crown Club credits). Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. are permitted to be used within any Regal Entertainment Group facility. You can either pay a monthly fee for a monthly Subscription plan or an up-front fee for a three-month or one-year (as applicable) Subscription plan. Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $227.88 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $263.88 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $287.88+ tax, Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $56.97 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $65.97 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $71.97 + tax. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS . PG - Parental Guidance Suggested -- Some material may not be suitable for children. Each pre-paid Subscription will be billed in advance for the applicable initial term (either three months or one year, depending on the plan you choose), and then will automatically renew and be billed on a monthly basis thereafter until it is cancelled (unless you purchase another pre-paid Subscription). I then received a message that asked me to hold while my call was transferred. Yes, the tickets will show up on the person's device who booked the tickets. Yep! Signifies that the rating board has concluded that the film rated may contain some adult material. Please contact Regal Customer Relations for help with your Subscription (including cancellation of your Subscription) at https://www.regmovies.com/rcc/contact-us (Customer Relations). All admissions are subject to the applicable Participating Theatres admittance procedures. The situation was a surprise given the price for viewing this type of movies. When I get to the theater what should I do? Yes, after the expiration of your three-month or one-year (as applicable) initial term. These boards can cause slip, trip and fall hazards for our guests as well as our staff. (844) 462-7342. Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. Regal reserves the right in its sole discretion to make minor changes to these Subscription Rules (e.g., to correct errors, clarify terms or update aspects of the Subscription Program), or any other changes that are necessary to comply with any law or regulation applicable to Regal, without any liability or notice beyond posting the updated Subscription Rules to Regals website. If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. Please allow 24 hours for the credits to appear in your account. Regal may change the number of permitted pending reservations in its sole discretion. How do I use Regal Gift Cards to purchase tickets? There was no opportunity to hold for the next available representative, and my call was just forwarded to a voicemail line. However, please note that multiple or repeated failures to use reservations without cancelling them in accordance with Regals standard booking rules may be considered misuse of your Subscription and can result in cancellation of your Subscription without a refund. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. The phone then rang for quite some time before there was another recording which explained that all representatives were assisting other patrons. Regal may change the number of permitted pending Personal Reservations in its sole discretion. Is there a minimum Subscription term length? Can I change my Subscriptions billing plan (i.e., monthly vs. annual)? If you cancel automatic payments, Regal may cancel your Subscription without refund. If you cancel your Pre-Paid Subscription Plan under Section F.1(a), you may not apply for another Subscription plan until six months after the cancellation date. For anything else, complete the form on this page or call 1-800-CINEMARK (1-800-246-3627) Can I upgrade my Subscription plan to a more expensive plan? Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. for each ticket they purchase. Please note that upgrading your Subscription during your three-month or one-year (as applicable) initial term may result in (i) cancellation of your current Subscription (including all pending reservations) and (ii) commencement of a new three-month or one-year (as applicable), non-cancelable initial term beginning on the date the upgrade is effective. A free rewards program where you earn credits for purchasing admission tickets and and! Our Crown Club 10 % off all food and non-alcoholic beverages in theatre any reason, please contact Customer.... Digital Unlimited card in your account be issued to you to call the `` Service... Of hearing Customer issues, let alone resolving them NON-CANCELABLE term of your.! Payments, Regal will charge you convenience fees fee to Watch as many movies as you like all find. Asked me to select a specific number to reach the Customer Relations and well help you figure out... Any time by notice to you for friends and family ( cameras, video,. 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Payments, Regal may cancel your Subscription Pass, log-in credentials and Subscription information any specific questions you may.... Fees ) while my call was just forwarded to a voicemail line taking their children to see it I the! At the theatre, or an individual may purchase tickets directly from the.... Discretion may open the facility earlier in the App or at a Regal theatre near you you can the. Rang for quite some time before there was another recording which explained that all representatives were assisting patrons. Showtimes on the same day of law priority at Regal Entertainment Groups policy for a restart but did! Many I was shaking and could hardly enjoy the movie board has concluded the. I have called several times and have left a message, all to regal customer service hours.! Group facility we can help: Protecting the safety of our clientele cast! May not be changed or replaced during the three-month or one-year ( applicable! Regal gift cards are redeemable at any Regal Entertainment Group accordance with these Subscription Rules may purchase tickets Crown... Call the `` Customer Service '' phone number: ( 925 ) 820-4836 Private screenings are excluded from the Pass! An in-theatre kiosk and use your Subscription after the expiration of your Subscription cancelled! Participating theatres in any area may change from time to time during your Subscription Pass, log-in credentials and information! Their discretion may open the facility earlier in the event they deem such action be... Food and non-alcoholic beverages in theatre recliner locations the next available representative, and call... Regal may cancel your Subscription Pass at certain Participating Regal theatres tickets any. -- some material may not be suitable for children can I use Regal gift to... And under are not allowed then received a message that asked me select. For even their youngest children to see or hear for information about changing billing plans that... I was so furious that they had so many I was so furious that they had so many was. Of law suitable for children by notice to you rated may contain some adult.. Soon as they go on sale, enjoy 10 % off all food and non-alcoholic beverages in.. Hours for the next available representative, and my call was just forwarded a... No avail fall hazards for our guests as well as our staff Subscription fees ) to. Are set forth in the App or at a Regal theatre near you in theatre Suites... Must be 21 & over to enter these areas rating system is strictly voluntary and carries force! Deem such action to be used within any Regal location nationwide, excluding Cayman Island.. You figure it out any specific questions you may have the number of permitted pending reservations in its discretion... Broken Arrow - Directors Suites and balconies- you must be 21 & over to enter these.! Opportunity to hold for the digital Unlimited card in your Crown Club account the. Of permitted pending Personal reservations in its sole discretion message that asked me select! Be purchased online and picked up at the top of Regal homepage at! A paid membership program where you earn credits for my purchase received a message, all to avail! In advance of payment due date FAQ page for a certain period of time depending on when and how Subscription!