If the device is still assigned to another user in Intune, its former owner did not use the Company Portal app to remove or reset it. Check the client proxy settings. For example, change the directory to the CompliancePolicy folder: cd C:\psscripts\powershell-intune-samples-master\powershell-intune-samples-master\CompliancePolicy. We have recently acquired two new laptops which we cannot the device in company portal when running through the 3 . With your devices enrolled, you can then go ahead and assign an AutoPilot Policy to them, automatically adding the devices to AutoPilot. Customize the Company Portal app so it includes your organization details. Then complete the most relevant of the following solutions: If the user is enrolling a VM for testing, make sure it's been fully configured so that Intune can recognize its serial number and hardware model. (Each task can be done at any time. I'm lost as to a solution. Windows 10 / Windows 11 Enterprise (using User Credential), Windows 10 / Windows 11 Enterprise Multisession for Azure Virtual Desktop (using User Credential). 8: Configure devices - Set up profiles that manage device settings. Android device administrator enrolment has not been set up correctly. It's all about the MDM/ MAM scope and if the users didn't click on "no, sign in to this app only". The deactivation issue doesn't occur on Android 6.0 devices. Download and install the current client software package from the Administration workspace. Please contact your administrator. Navigate to endpoint.microsoft.com, choose Devices in the left navigation pane, then Configuration Profiles. I have noticed that the Device Management Enrollment Service has crashed several times. Hybrid Azure AD support Windows devices. After you've wiped the blocked devices, you can tell the users to restart the enrollment process. Once enrolled, the devices return to a healthy state and regain access to company resources. @MatAitAzzouzene | Linkedin: You'd like to move these policies to another tenant. Choose Company Portal from the list of apps. If your device is brand-new and hasn't been set up yet, you can go through the Windows Out of Box Experience (OOBE) process to join your device to the network. Manual enrollment finally fixed my issue. Know there are other policy types that aren't listed. For more information, see uninstall the client. If you're moving from a partner MDM/MAM provider, then note the tasks your running and the features you use. tnmff@microsoft.com. In Configuration Manager, set up co-management. These profiles use settings exposed by Apple, Google, and Microsoft. The account certificate of the previous account is still present on the computer. This was for systems that were Azure AD Connect linked between AD and Azure AD. Communicate issues, resolutions, and trends with your help desk. There has been many wasted hours troubleshooting it and trying to fix it. When users start the iOS/iPadOS Company Portal app, it can tell if their device has lost contact with Intune. Delete any work or school account listed there, 4. Change the directory to the PowerShell folder with the script you want to run. If you currently use Configuration Manager, and want to use Intune, then you have the following options. For quite some time now, I was unable to access the Teams Admin Center at https://admin.teams.microsoft.com. If you have feedback for TechNet Subscriber Support, contact Run company portal and login with the user i just logged in as. there's a temporary outage with Apple services, or. Helpful information: For more information, see Add a custom domain name. I have tried running dsregcmd /forcerecovery on a few, with no changes, and also done wipes on 2 of them. For example: For more information, see Get-AdfsEndpoint documentation. After your device is registered, Windows then joins your device to the network, so you can use your work or school username and password to sign in and access restricted resources. Here are the steps that you need to follow to make it work: Use the previous enrollment ID to search the regitry: DO NOT delete registry keys that are not in the list above. They can't receive policy, apps, and remote commands from the Intune service. Hi, I guess everyone is wondering the same question. Great! The work accounts have been enrolled onto Intune before on different devices so this should not be affecting enrolment should it? On theEnter passwordscreen, type your password, and then selectSign in. The Apple Push Notification Service (APNs) provides a channel to contact enrolled iOS/iPadOS devices. can't connect to the Intune service. Next, devices are ready to be enrolled, and receive your policies. For more information, see Create a device platform restriction. Register existing on-premises Active Directory Windows client devices as devices in Azure Active Directory (AD). Thank you very much! This topic has been locked by an administrator and is no longer open for commenting. . 3. If an organization uses Intune, they might also use the Microsoft Authenticator App as an authentication mechanism, so that's another item to include in the migration mix. Add your domain account, such as contoso.com. Delete the user profiles from the computer via the User account section via control userpasswords2 from the run command. Verify that Intune supports the proxy configuration on the client computer. We have found the relevant information that has the device linked up and have created an easy powershell script to clear out the information for you WITHOUT deleting any user accounts/profiles and allow you to get the device AzureAD Joined. In both cases, the feature will basically create a scheduled task to enroll the PC at next logon. Make sure that the time and date are set close to GMT standards (+ or - 12 hours) for the end user's time zone. We have the knowledge and expertise in this market to deliver high quality support services that will ultimately save you time and money. When prompted, enter the path to the policy .json file you want to import. Although this specific question was answered, the thread originated with the original contributor learning about deployment of Intune, Cloud Managed Endpoint (CME) and Mobile Device Management (MDM). I have same issue. For example, enter the following command: Sign in with your account. Specifically: When moving devices from group policy, use Group policy analytics. In Configuration Manager, slide all the workloads from Configuration Manager to Intune. This option applies to Windows client devices. thanks - this is driving me crazy. Please can someone advise us as we are unsure where to go. Under App power saving or App optimization, select Detail. Please remove that work or school . If your organization turned on enrollment restrictions that block personal macOS devices, you must manually add the personal device's serial number to Intune. Verify that the users credentials have synced correctly with Azure Active Directory. If i click Identify, the device is not in the list. I found what eventually pointed me in the right direction here:https://social.technet.microsoft.com/Forums/en-US/f2d29524-afce-42ab-9e48-673813c74c4e/unable-to-ree HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Enrollments. Uninstall the Configuration Manager client. There are no error in the Azure or Intune portal, the device is registered, compliant and sync is OK. I have experienced the same issue with hybrid devices on double enrollments keys.. which was causing some weird behaviour.. Not saying this is your issue.. but it's worth a try/look, Company portal enrolment issues: Your device is already connected by your organisation, Microsoft Intune and Configuration Manager, Re: Company portal enrolment issues: Your device is already connected by your organisation. Use Configuration Manager. Devices must check in periodically with the service to maintain access to protected corporate resources. Issue: A user receives a Profile installation failed error on an Android device. I compared dsregcmd /status result with a computer working correctly, the only difference I see is the SettingsURL field is empty but I can't find any info about it. Restart the computer and then retry the client software installation. hi, Use a phased approach. Hello, Please make sure the user account used to sign in to the Company Portal, is the associated user with the device in Intune. If the PC still can't enroll, look for and delete this key, if it exists: KEY_CLASSES_ROOT\Installer\Products\6985F0077D3EEB44AB6849B5D7913E95. In this series, we call out current holidays and give you the chance to earn the monthly SpiceQuest badge! Remotely access devices to troubleshoot issues or to remove data from them. User instructions for collecting logs are provided in: These issues may occur on all device platforms. app it says it hasn't been set up for corporate use. Device profiles can preconfigure settings for . is there any benefits for using autoenrollment from MEM or from SCCM or from GPO? This option uses Configuration Manager for some workloads, and uses Intune for other workloads. I'm sure this is a simple problem that I just am not understanding. Intune subscription: Intune is licensed as a stand-alone Azure service, a part of Enterprise Mobility + Security (EMS), and included with Microsoft 365. Assign Intune licenses to your users. When managing devices, Intune device configuration profiles replace on-premises GPO. So I've been running some workshops with some clients and I've run into the same problem. Tell the user to restart the enrollment process. More info here. Just go to All settings > Accounts > Access work or school, select your corporate account and click Disconnect. Did you find a solution? We will use the PSExec tool for that purpose. It includes services that are beneficial for on-premises devices, such as Desktop Analytics, and more. The GPO will create a scheduled task in the background, which runs every 5 minutes and will try to enroll the device to Intune. Microsoft 365, Azure, Identity, Security & Compliance, Enterprise Mobility, Workplace. Co-existence is indicative of the presence of both SCCM and Hexnode UEM for device management. "This device is already set up in another organization". I have around 6 dell laptops that are all giving me the same message in the Company Portal app. The device is brand new so it has never been connected to Intune before. If Resolution #2 doesn't work, have your users follow these steps to make Smart Manager exclude the Company Portal app: Launch the Smart Manager app on the device. I got this error after rebootin Windows 10 Pro 64 Oracle Virtual Box machine. When a user first opens an Office application, they are asked to sign in. Devices are being shown in Azure AD but not in intune. We have the "Enable automatic MDM enrollment using default Azure AD credentials" GPO set to User Credentials. will it than re-enroll it automatically as it did for the first time? This option uses Configuration Manager for some workloads, and uses Intune for other workloads. If the user successfully logs in, an iOS/iPadOS device will prompt you to install the Intune Company Portal app and enroll. Be sure you have specific unenroll and enroll steps. Clear and helpful communication minimizes end user downtime and dissatisfaction. Leave time in the schedule to evaluate success criteria for each group before migrating the next group. Microsoft Intune. Here's the reference for you about When I downloaded the Company Portal from Windows Store and sign in, the app says that another organization is managing the device. Any assistance would be very much apprecaited. Everything works smoothly afterwards. in an Hybrid join with SCCM device. Active Directory enables this endpoint by default. The install can take a few minutes. This has worked several times. Please use this user account to sign in to the Windows device or . Running into the same issue. These users and groups receive the policies you create in Intune. MAM is set to none. Hybrid identities exist in both services - on-premises AD and Azure AD. As you may know, automatic enrollment can be triggered either by a Group Policy Object or by the SCCM client on a co-managed device. Unfortunately, not made a a difference. This article provides suggestions for troubleshooting device enrollment issues. Set up hybrid Active Directory and Azure AD for your devices. Next, the user will be prompted to scan a QR code or manually enter an enrollment token to complete the work profile setup. In the cloud, MDM providers, such as Intune, manage settings and features on devices. If the sync is unsuccessful, users see an Unable to sync inline notification in the iOS/iPadOS Company Portal app. OKay that's a good explaination indeed.. Do you still have access to test some stuff on these devices?Could you check if there any registry keys like :HKLM:\SOFTWARE\Microsoft\EnrollmentsHKLM:\SOFTWARE\Microsoft\Provisioning\OMADM\AccountsAnd what regcmd /status is showing you? The reason you get this error is because the same you are using has been having another devices configured Joined to Azure and enrolled into Intune, if you go to Intune and switch the primary user for this device you will be able to see all the apps on the company portal and everything will works fine. There is a way to manually re-enroll your Windows 10 PC without loosing all the current configuration and apps deployed by Microsoft Intune. Sign in as member of the Global administrator Azure AD group. If this troubleshooting information didn't help you, contact Microsoft Support as described in How to get support for Microsoft Intune. Corporate resources are working, including VPN, Wi-Fi, email, and certificates. available apps. [!IMPORTANT] For more information, see enable tenant attach. Your email address will not be published. However, sometimes it is possible that a Windows 10 PC is in an inconsistent enrollment state, with error The sync could not be initiated. If this is how you are set up, I can do some digging for what I used. When the Company Portal is in a deactivated state, it can't run in the background and can't contact the Intune service. The mobile device type that you're trying to enroll isn't supported. SelectAccess work or school, and then selectConnect. Video Meetup: 3 Pragmatic Building Blocks Towards Zero Trust Security, 3 Pragmatic Building Blocks Towards Zero Trust Security. Proxy settings in Internet Explorer and Local System aren't configured. If it detects that there's no contact, it automatically tries to sync with Intune to reconnect (users will see the Trying to sync message). Yes we have. Once enrolled, they'll receive the policies and profiles you create. I am a Helpdesk technician in a Small organisation of 25 users. Welcome to another SpiceQuest! I have just begun rolling out Endpoint within our Organization and am having an issue with a handful of laptops doing the same thing. Explore subscription benefits, browse training courses, learn how to secure your device, and more. While you're joining your Windows 10 device to your work or school network, the following actions will happen: Windows registers your device to your work or school network, letting you access your resources using your personal account. In the Admin console, go to Menu Devices Mobile & endpoints Devices. If anyone has suggestions of how I can resolve this issue, I'd appreciate it. If anyone has gone down the path of moving existing Windows 10 computers to be AzureAD Joined, I am certain you have run into this issue before. Repeat the above steps on all of your AD FS and proxy servers. I really hope this has helped you.I would love to hear from you if we helped save you some time and frustration. What is the best way to do this? On existing devices, uninstall the Configuration Manager client. Then, they receive their group's device policies automatically. If the user's number of enrolled devices already equals their device limit restriction, they can't enroll any more until: To avoid hitting device caps, be sure to remove stale device records. Checking the Intune MDM certificate. On the ADFS and proxy servers, right-click. Intune uses the same Azure AD, and can use your existing domain. The associated user displayed in the portal is the one signed in to both the Windows device and the Company Portal. Set Intune Standalone as the MDM authority. Ive also added my account to Enroll Devices > Device Enrollment Managers. Sharing best practices for building any app with .NET. @AssiiffI would have to do some digging, but it turned out how I was doing the setup was wrong, and I needed to do it through a group policy to push what was needed for the computer to be added to InTune. Before users can enroll their devices, they must have been assigned the necessary license. For more information on how to get Intune, see Intune licensing. Settings > open Company portal app > Deactivate and Uninstall. The user must remove one of their currently enrolled mobile devices from the Company Portal before enrolling another. This article focuses on the migration of mobile devices. In Intune, you can export and import some of your policies using Microsoft Graph and Windows PowerShell. On Android devices, these profiles use the Android, On Windows devices, these profiles use the. Intune is a Mobile Device Management service that is part of Microsoft's Enterprise Mobility + Security offering. However, the problem with this is that all data and configuration pushed by Microsoft Intune will be deleted from the PC. When you're satisfied with the first phase of migrations, repeat the migration cycle for the next phase. Option 2: Set up co-management. In this subscription trial tenant, you have policies that configure apps and features, check compliance, and more. 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Android devices, Intune device Configuration profiles using Microsoft Graph and Windows PowerShell the background and ca n't receive,! Wondering the same Azure AD group have recently acquired two new laptops which we not... That purpose, email, and more the iOS/iPadOS Company Portal app 8: Configure -. Or Intune Portal, the device is already set up correctly found what eventually pointed me in the navigation. Scan a QR code or manually enter an enrollment token to complete the work accounts have been assigned the license.