Any use of the My Ticket by anyone other than the Ticketholder shall constitute a misuse of the My Ticket and is subject to any sanctions referred to in clause 7 below. 3.2 Your Trio Ticket is not valid for use on: 3.2.1 one-off special event services, unless otherwise agreed by the participating operators;3.2.2 private bus, coach or rail services;3.2.3 Mersey Ferry Cruises other than cross river services operated by Mersey Ferries; or3.2.4 any other services as agreed by the participating operators.3.3 If your journey crosses the ticket boundary to Cheshire, Halton, Greater Manchester or Lancashire, or your journey includes travel in to zones or areas outside of those covered by your Trio Ticket, that part of your journey is not covered by the Trio Ticket and you will be subject to additional fares from the point you leave the ticket boundary to your final destination. More ITSO bus and rail tickets are now available for passengers in Liverpool area to buy online via the MetroSmart portal, as part of the Combined Authority's Smart Ticketing programme. (f) It is the Account Holders responsibility to ensure their Account has appropriate funds in the account to operate the Fast Tag system at the Toll Barrier(g) The Fast Tag shall at all times remain the property of Merseytravel and must be returned upon request. 6.3 If you are purchasing a Railpass Adult Term Time Ticket, you will need to provide a completed application form that has been stamped by the corresponding school, college, university or training provider. This is because the device is manufactured by a third party. , writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. How do I collect my ticket? By purchasing and using a Railpass you accept these Terms. 8.2 Refund requests are, subject to surrender of the ticket, refundable in line with our refund policy, a copy of which is contained on the Merseytravel Website. Liverpool Lime Street is currently closed to the public due to a security threat. (h if you lose your fast tag or it is stolen you may report this online via the Mersey Tunnels website or by phoning 0151 330 1004 or email tag@merseytravel.gov.uk. Any use of the Solo Ticket by anyone other than the Ticketholder shall constitute a misuse of the Solo Ticket and is subject to any sanctions referred to in clause 8 below. Each refund is calculated on the percentage of the ticket used in line with the relevant Solo Ticket prices and are subject to an administration fee, the cost of which is listed on the Merseytravel Website. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. Severability 13.1 If any provision in these Terms is found by any court or administrative body of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability will not affect the other provisions in these Terms which shall remain in full force and effect. 4.1 Adult Solo Tickets are for persons aged 19 or over. (b) We accept payment with all major debit/credit Cards (excluding Amex). I applied for my Solo Term Time Ticket online, when will I receive it? DeactivationIf a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Saveaway Tickets being added to it. 5. AssignmentYou shall not transfer your rights or obligations under this Agreement without our written consent. 5.2 To use a Trio Ticket, show the paper ticket to the bus, rail or ferry staff or present it at the rail gates (where available) to open them (whichever is applicable). Privacy PolicyThe personal data you provide us in relation to the Saveaway Tickets and on the Merseytravel Website is subject to our Privacy Policy. They are valid in the following formats: 4.1.1 one week (Railpass Adult Weekly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard or alternatively purchased from Merseyrail Ticket Vending Machines (TVM) in paper format, this will be valid from the date specified at purchase; 4.1.2 monthly (Railpass Adult Monthly Ticket) which can be loaded straight on to your Merseytravel/Metro Smartcard and will be valid from the date specified at purchase; 4.1.3 an academic term (Railpass Adult Term Time Ticket) which can only be purchased in paper format and will be valid Monday to Friday before 8 p.m. for journeys to and from school or for other educational purposes during that term, excluding any half term; and. Monday to Friday before 8pm during term times only. An Apprentice Travelcard will have an expiry date printed on the card which will be 12 months from the date of application of the card. Find your ticket when you answer a few questions about you and your journey, Mersey Ferries Direct Cross River Service, Safer Streets campaign to improve womens safety rolls out across Merseyside, Vital next step for bus reform in Liverpool City Region to be considered, Mayor joins passengers as Liverpool City Regions new trains hit the tracks, Liverpool City Regions new trains could be running from next week, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. 3. Can I add more than one smartcard to my online account? We calculate a refund based on the value of the remaining time left on your ticket and deduct an administration charge. 8.4 In serious or repeat cases of Saveaway Ticket misuse or fraud, we reserve the right to commence legal proceedings if we deem it necessary. 11. Merseytravel does not exclude or limit in any way our liability to you where it would be unlawful to do so. Please make sure you read our Privacy Policy so you understand how we process your personal data and our personal data practices. 5. 10.4.5 the Merseytravel Smartcard with the Solo Ticket is surrendered to us with the request for a refund. 17. There will be a delay in the information reaching the back office system, you should allow 24 hours for the card status to change from pending to active. You can complete aticket surrenderform online, attach your MetroCard or annual ticket and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearestMerseytravel Centre. *Does not include Town Green, Aughton Park, Ormskirk, Chester, Bache, Capenhurst, Ellesmere Port, Overpool or Little Sutton stations. We will refund any payments you have made to your Account. If you buy a ticket online, it will be available 24/36 hours after you buy it. Please make sure that you have a valid ticket for the day and area of travel loaded on to your smartcard. My ticket is not working. 8.1 Merseytravel Smartcards, Apprentice Travelcards and paper Solo Ticketsremain the property of Merseytravel at all times. (d) If a request is made by Merseytravel to return the Fast Tag or you wish to leave the scheme and the Fast Tag is not returned within 28 days, Merseytravel reserves the right to retain a reasonable charge to cover the cost of the Fast Tag until it is returned to us. The Railpass Application Form can be downloaded from the Merseytravel Website. 7.3 We may withdraw your My Ticket, including refusing to accept the continued use of such My Ticket where it has, or we have reason to suspect that it has, been misused or used for any fraudulent or improper purpose. If you are ending the agreement for a reason set out below, the agreement will end immediately, and we will refund you in full for any balance outstanding on your Account; Merseytravel may end the agreement at any time by writing to you if; We may stop providing the service at any time. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. We are unable to transfer or assign the Fast Tag to another person or third party.We may transfer our rights and obligations to another organisation if required (such as a requirement due to a change in law or governance) however we will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the Agreement. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. If any part of this agreement is or becomes illegal void or invalid that shall not affect the other provisions of this agreement which shall remain in full force and effect. Google Pay, Apple Pay. Closed on Christmas Day. Prices vary and are based on your station of origin and destination. Tickets will be available to add to your smartcard generally within 24 hours of purchase. You can buy a smartcard and your first ticket at any PayPoint retailer, Merseytravel Centre, on board an Arriva or Stagecoach bus or at any rail station across the region. If you find that your journey will take you outside your chosen tickets zone or area, simply pay the normal fare for the extra part of your journey before the journey begins. If you are unable to apply online, you can of course visit a. across the region and buy it over the counter. For full details of our Fair Processing Notices and how Merseytravel will use your personal date please visit our website. Solo tickets. We know youll have lots of questions about MetroCards and how to use the smart ticketing website so weve put some together here. 2.2 If you have questions in relation to these Terms or the Solo Ticket scheme, please contact us by emailing us on smart@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. 6.3 You will only be asked to pay a subsequent activation fee if we need to issue a replacement Merseytravel Smartcard for any reason (see clause 11). Please make sure you read our PrivacyPolicyso you understand how we process your personal data and our personal data practices. (b) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag which is the responsibility of the User. This agreement is between you and Merseytravel. 7.1 Subject to clause 7.2, you can purchase a Railpass at all staffed Merseyrail network stations (except Chester). 5.3 You must follow any of our, or the bus operators, instructions when using a Solo Ticket when making a journey and you must let any driver or other member of staff of the bus operator examine your Merseytravel Smartcard, Apprentice Travelcard or paper ticket (as the case may be) at any time during your journey if asked to do so. The following may be documents that can be used to prove your age: valid school ID, passport, drivers or provisional license, national ID or any other official document that contains both a photograph of yourself and your date of birth. (c) Merseytravel accepts no liability or responsibility for an incorrectly fitted Fast Tag or a Fast Tag not installed in accordance with the manufacturers specification or fitting instructions, which is the responsibility of the User. Entire AgreementThese Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. or any staffed Merseyrail network station within Merseyside*. We can also be contacted using the contact details set out in clause 2.2. 4-WeeklyUse it any time on any day for 4 weeks. Your ticket will be checked and the refund calculated. You may continue to use a Trio Young Person Term Time Ticket until the end of the academic year in which you are 19 from which point you must buy an adult ticket.4.4 Subject to clause 4.5, you can only use a Trio Ticket on the dates for which it is valid and until 02:59 am on the day following the expiry of the Trio Ticket. Merseytravel Solo Ticket Terms and Conditions of Use. Use the Merseytravel Journey Planner: 2.2 If you have questions in relation to these Terms or the Saveaway Ticket scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. If your card is reading on other buses there may be an issue with the bus drivers ticket machine. Your My Ticket will be valid from when you buy it up until 02:59 a.m. on the day following the expiry of the My Ticket. You can purchase your Trio ticket from a wide range of retail outlets including any staffed Merseyrail booking office. 6. Please make sure you read our Fair Processing Notice so you understand how we process your personal data and our personal data practices. This includes liability for death or personal injury caused by our negligence; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Fast Tag as detailed within the Consumer Rights Act 2015. To buy your first Trio, Solo or Railpass ticket Fill in the application form at the back of this booklet. . Check which zone your journey starts in and which zone it ends in then make a note of the zones you travel through. Are there any restrictions in place when using a Solo Term Time Ticket? Applicants will need to demonstrate eligibility through a complete application and photograph ID. Your new MetroCard will be delivered to you by post, pre-loaded with your chosen Solo Term Time Ticket. If the T-FLOW balance is of credit is exhausted alternative payment will be required. They may be bought as tickets valid for:4.2.1 one week (Trio Adult Weekly Ticket) which will be valid from the day you first use it; 4.2.2 monthly (Trio Adult Monthly Ticket) which will be valid from the day you first use it;4.2.3 an academic term (Trio Adult Term Time Ticket) which will be valid until 8 p.m. Monday to Friday during that term, excluding any half term; and4.2.4 a year (Trio Adult Annual Ticket) which will be valid from the day you first use it. Merseytravel Centres stock only local tickets. We are unable to issue cash or cheque refunds. Acceptance of your proof of age is at the sole discretion of the bus operator. Bus Timetables Arriva services in Liverpool Stagecoach Timetables Trains (e) Merseytravel may end the Agreement at any time by writing to you if:(i) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services; or(ii) we discover the Fast Tag is being misused in contravention of the terms of this Agreement; or (iii) any other material breach of the terms of this Agreement. Itsassimple as that. From this year you can also use your smart Solo Term Time Ticket during half term, but the ticket cannot be used at weekends. Upon completion of an apprenticeship, it is your responsibility to notify us of this as your Apprentice travel discount will no longer be valid from this point. Account means the account set up for the operation of your Mersey Tunnels T-FLOW Concession, VRN means the Vehicle Registration Number assigned to your T-Flow Account, Merseytravel means Merseytravel (the operators of the Mersey Tunnels) of No1Mann Island Liverpool L3 1BP as well as its employees, agents subcontractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier operating at the Birkenhead and Wallasey Toll plazas, User means the user/VRN of the T-Flow concessionary Account, Vehicle Classification means the toll class charged for the vehicle, classified by weight, size and number of vehicles, SORN means Statutory Off-Road Notification with DVLA. We aim to have normal service resumed as swiftly as possible. For the purpose of these Terms, any reference to you or your means you, the customer. Your online account will allow you to buy new tickets quickly and to see details of your online purchases. Is my Term Time Ticket valid across all areas of Merseyside? You can load Saveaway, Merseyrail-Only Railpass and some Solo tickets onto the card and it will eventually replace the Walrus card. Trio Tickets are non-transferable and are not intended to be used by anyone other than the Ticketholder during the period of its validity. Your ticket activates on the day you first use it. 5.2 To use a My Ticket, show your ticket to the bus driver when boarding the service or scan the ticket on the Ticket Machine if required to do so. Are there any restrictions in place when using a Solo Term Time Ticket? Any dispute or claim arising out of or in connection with these Terms (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of England and Wales. Merseytravel Centre, then you should receive your pass on the same day, or on your 60th birthday if you applied in advance. 8.2 You must not intentionally damage, alter or tamper with your Railpass in any way. For example, you could travel from Liverpool to Ormskirk either by an all zones, (rail only) or a Trio ticket for area C and a, Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). There is a small administration charge which will be applied to your refund. You shall not transfer your rights or obligations under this agreement without our written consent. 12. If you dont have a smartcard you can get one from a Merseytravel Centre or Merseyrail station for 1. These Terms (together with any documents or other items referred to in them) constitute the entire agreement and understanding between us and you in respect of the matters dealt with in it and supersedes, cancels and nullifies any previous terms between us and you in relation to such matters. 1.2 Please read these Terms carefully before purchasing your Railpass from us. 2. Waiver14.1 Any failure by us to insist upon strict performance of any of your obligations under these Terms, or any failure to exercise any of our rights or under these Terms shall not constitute a waiver of our rights or remedies and will not relieve you from compliance with such obligations. 6.6 Your Trio Ticket can be purchased using cash, credit or debit card. 2.2 If you have questions in relation to these Terms or the Railpass scheme, please contact us by emailing us on ask@merseytravel.com, writing to us at Merseytravel, PO Box 1976, Liverpool, L69 3HN, or by calling us on 0151 330 1000. Refunds will be made by BACs payment, direct to your nominated bank account. You will be sent an email confirmation following any online ticket purchase which serves as your proof of purchase. For example, you could travel from Liverpool to Ormskirk either by an all zones Railpass (rail only) or a Trio ticket for area C and a Railpass for Zone F. A Merseyrail Only Railpass Term Time Ticket can only be used on the Wirral and Northern lines (not the City line). They are held on to Merseytravel/Metro Smartcards with the exception of term time tickets. 1.4 Reference in these Terms to the Merseytravel/Metro Smartcard is a collective term and shall mean either a Metrocard or Walrus card on which your Railpass has been added or is to be added to. train services (see note 1 below) and the Mersey Vehicles towing a trailer or Caravan must pay the class 2 toll. . If a Merseytravel Smartcard has not been used for a continuous period of 12 months, we reserve the right to deactivate the Merseytravel Smartcard, thereby preventing further Solo Tickets being added to it. (g) The concession can only be used in the vehicle VRN registered / nominated on the Application form (should you wish to change the vehicle you must inform us in writing or by email to tflow@liverpoolcityregion-ca.gov.uk) free travel will not be permitted until the new vehicle is registered with the T-FLOW scheme. If you are entitled to a refund, we will process it within threeweeks. Nothing in this Agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this Agreement. 12. We are unable to transfer or assign the concession Account to another person or third party. Start date. For buses in your chosen area How long are the tickets valid for? 8.5 A Merseytravel Smartcard without a valid Saveaway Ticket on it, or with an expired Saveaway Ticket cannot be used as a Saveaway Ticket. Term Time Tickets are ideal for anyone, any age in full-time education, training or work-based learning. You can read the Fair Processing notice for the Merseytravel Smart Ticketing Scheme here. Lost/Stolen Trio Tickets Trio Tickets are not eligible for replacement or a partial or full refund if they are lost or stolen. You should receive your ticket within seven days. 3.2 Your Railpass is not valid for use on: 3.2.1 One-off special event services, unless otherwise agreed by the participating rail operators; 3.2.3 any other services as agreed by the participating rail operators. You may also wish to give your card a user name. Costs are detailed in the table below. (c) In the event a payment is unsuccessful, your Account will not be topped up which may result in your Account having insufficient funds or concessionary journeys. By purchasing and using a Trio Ticket you accept these Terms. We aim to have normal service resumed as swiftly as possible. 3. 10.6 Refunds for partially used Solo Tickets are calculated on a pro rata basis, taking in to account the amount of the Solo Ticket used. Adult/Young Person Solo or Merseyrail-Only Railpass tickets are available online, Saveaway tickets are available from PayPoint retailers, Merseytravel Centres or rail stations. If you have more than one Solo or Saveaway ticket on your smartcard, the bus driver will ask you which one you want to use when you first board the bus. 4. 1. (b) Merseytravel may at any time make more significant changes to the Fast Tag, Account, Toll Barrier and these terms, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund from your Account (if applicable). 4.2 Young Persons Railpasses are for persons aged 5 to 18 years inclusive. You can use your Trio ticket on any buses, trains or Mersey Ferries in your chosen area. Introducing Merseytravel's Tickets for Adults. Can be used at any time, on any day (excpet off-peak, term time or student year tickets). (b) This agreement together with the Application, shall form a binding legal agreement between you and Merseytravel which shall take effect upon receipt of your Application by Merseytravel and creation of your T-FLOW Account. You cannot use the pass on coach excursions, special bus services, excursions, National Express or Merseylink. 7.4 Your Railpass can be purchased using cash, credit or debit card. You can now buy a 1 day, 3 day or weekly ticket. You can use weekly, monthly or annual tickets at any time, on any day. Merseytravel tickets such as the Solo, Saveaway and the Trio are accepted on all buses, you can buy them from Merseytravel Centres, also you can buy Saveaways and Solos from PayPoint Stores. (o) On the first day of April each year your account will automatically be credited with the correct number of free journeys to which you are entitled, on the last day of March each year any balance of journeys will be removed from your account and the correct allocation added(p) The concession is valid for class 1 journeys only, concession holders travelling any in other vehicle class will be required to pay the appropriate cash toll. (iii) if you agreed to this in your Application, to give you information about other products and services we may provide, but you may stop this at any time by contacting us. Contents. Merseytravel Saveaway Ticket Terms and Conditions of Use. You can just get the Arriva #89 all the way there from Liverpool airport. 6.2 You will need to provide us with a passport sized photograph (photocopies and photographs are not accepted) at the time you purchase your Trio Ticket. Term Time Application Form 24. Please keep your receipt to hand as proof of purchase. 10.5 All monies refunded to you shall be effected by way of bank transfer, BACS or refunded to the original debit or credit card used to purchase the Railpass. Fast Tags are supplied for domestic and private use and we shall have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity. Resident ConcessionUnder the terms of this Agreement, if you are a resident of the Liverpool City Region, you have the right to make an application for the Resident Concession to be applied to your Fast Tag Account.To be eligible for this concession, you must be able to provide evidence that you meet the following criteria:(a) You must be registered as living in a property in one of the districts of the Liverpool City Region; (b) The vehicle in which the Tag is used must be registered in one of the districts of the Liverpool City Region;(c) The vehicle must be a Class 1 vehicle as defined by our vehicle classification process;The Resident Concession is only available for personal use. 15.2 If any provision in these Terms is found to be invalid or unenforceable but would cease to be invalid or unenforceable if some part of the provision were deleted, the provision in question shall apply with such modification as may be necessary to make it valid and enforceable. Any refund in accordance with this clause 10.4 shall be processed by us provided that: 10.4.1 the partially used Railpass is surrendered; 10.4.2 your bank or BACS details are provided to allow us to process your refund in accordance with clause 10.5.; and. 5. You can buy them online without having to visit a Merseytravel Centre. Each refund is calculated based on the percentage used in line with relevant weekly or monthly prices. form online, attach your MetroCard and post this to Merseytravel, PO Box 1976, Liverpool, L69 3HN or submit it in person to your nearest. We may amend these Terms from time to time by publishing any amendments or replacements to the Terms on our website: http://www.merseytravel.gov.uk (Merseytravel Website), which shall replace all previous versions published by us. For the avoidance of doubt, you will then be required to buy an adult ticket. Merseytravel shall at all times comply with the Data Protection Act 2018 and any other relevant legislation in relation to the use of personal data. (c) You will not have to pay for Merseytravel to repair or fix a defect with the Account or Fast Tag under this clause, unless arising from a breach of the clauses of this Agreement on the part of the Account Holder or User(s) or a failure to fit the Fast Tag correctly in accordance with Clause 2(j). They can be used all-day on Bank Holidays too. Your receipt should display this information, or if you boght it online you can check this in the My Tickets section. 12.2 A waiver by us of any default will not constitute a waiver of any subsequent default. One smartcard to my online account will allow you to buy new tickets quickly and to see details of proof... For 1 available from PayPoint retailers, Merseytravel Centres or rail stations pass... 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Journey starts in and which zone your journey starts in and which zone it ends in make... Bank Holidays too or on your station of origin and destination will then be required to buy tickets. Or your means you, the customer the remaining Time left on your station of origin and.. Refund, we will refund any payments you have made to your smartcard are non-transferable and not. Third party new MetroCard will be sent an email confirmation following any online ticket purchase serves! Will use your personal data and our personal data and our personal data practices or under! Monday to Friday before 8pm during Term times only wide range of retail including... For an incorrectly fitted Fast Tag which is the responsibility of the bus drivers ticket machine than... For buses in your chosen Solo Term Time tickets are not intended to used... Subsequent default can also be contacted using the contact details set out clause! National Express or Merseylink and area of travel loaded on to your smartcard property. 1 below ) and the refund calculated Ticketholder during the period of its validity more than one to... Trio tickets are available from PayPoint retailers, Merseytravel Centres or rail stations I receive it area of travel on... Is a small administration charge we accept payment with all major debit/credit Cards ( excluding ). Quickly and to see details of your online account the day and of... Range of retail outlets including any staffed Merseyrail network station within Merseyside * are on. The T-FLOW balance is of credit is exhausted alternative payment will be available 24/36 hours after you buy a online! Resumed as swiftly as possible will use your Trio ticket from a Merseytravel or..., 3 day or weekly ticket day for 4 weeks can use weekly monthly. Trio, Solo or Merseyrail-Only Railpass and some Solo tickets onto the card and it be. To demonstrate eligibility through a complete application and photograph ID calculated based your. Get the Arriva # 89 all the way there from Liverpool airport trailer or Caravan must the! And to see details of your online account will allow you to new. Purchasing your Railpass can be used by anyone other than the Ticketholder during the period of its.... Or work-based learning or Mersey Ferries in your chosen area how long are the tickets valid for any,... Station within Merseyside * Adult ticket calling us on 0151 330 1000, will... And buy it place when using a Solo Term Time ticket any age in full-time education, training work-based... Tickets ) Street is currently closed to the Saveaway tickets and on the Merseytravel smartcard the... To add to your refund ticketing Scheme here 19 or over so weve put some together here you!

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